Privacy Policy

The House Care Privacy Policy

At The House Care, we are committed to protecting the privacy and security of our clients, workers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our website (www.thehousecare.com) or engaging in our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: This includes your name, contact details (email, phone number, postal address), and payment information when you sign up for our services or communicate with us.
Worker Information: We collect information about workers that may include identification documents (e.g., ration card, voter ID, or any valid government ID), medical records, and employment history.
Website Usage Information: We collect technical data such as your IP address, browser type, pages visited, and the time and date of your visit for analytical purposes.

2. How We Use Your Information

We use the information we collect to:

Provide and manage our services to you.
Process payments and fulfill service contracts.
Communicate with you regarding your service agreements or inquiries.
Ensure worker verification and worker-client matching for providing household services.
Improve our website's user experience and functionality.
Comply with legal obligations.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement industry-standard security measures such as encryption, access controls, and secure servers to safeguard your data. While we take appropriate measures to protect your information, no system can guarantee absolute security. You acknowledge the risks involved in transmitting data over the internet.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information under the following circumstances:

With Authorized Personnel: Your information may be shared with our staff and workers to provide the requested services.
Legal Requirements: We may disclose your personal information if required by law, such as in response to a subpoena or legal process, or to protect our rights or the safety of others.
With Third-Party Service Providers: We may share your information with third-party service providers that assist in operating our website or services, such as payment processors or data analytics providers, under strict confidentiality agreements.

5. Worker Verification

To ensure the safety and security of our clients, we may share copies of worker identification documents, such as ration cards or voter IDs, with clients for verification purposes. Clients are encouraged to conduct their own background checks or police verification as described in our Terms and Conditions.

6. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely dispose of it in accordance with applicable laws.

7. Your Rights

You have the following rights regarding your personal information:

Access and Correction: You have the right to access and request correction of the personal information we hold about you.
Deletion: You may request the deletion of your personal information, subject to legal requirements.
Withdraw Consent: You may withdraw consent for us to use your personal information at any time by contacting us, though this may affect your ability to use our services.

8. Cookies

Our website uses cookies to enhance the user experience. Cookies are small text files stored on your device that help us recognize your preferences and provide personalized services. You can manage or disable cookies through your browser settings.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised date will be indicated at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.